Returns

We want you to like what turns up. If you don't, here's how it works.

The short version

• Unopened items can be returned within 14 days of delivery
• Opened food can't be returned — this is a hygiene rule, not us being difficult
• Damaged, melted or wrong items are always our problem, opened or not

If something arrived damaged

Don't send it back. Email [SUPPORT EMAIL] with your order number and a photo, and we'll replace it or refund it. No return postage, no arguing about who squashed it.

Do this within 14 days of delivery so we can raise it with the carrier if needed.

If you just changed your mind

Email us within 14 days of delivery and we'll confirm the return address. Send the items back unopened, in resellable condition, with the order number in the parcel.

Return postage for a change of mind is yours to cover, and we'd strongly suggest a tracked service — we can only refund what actually reaches us.

Once it arrives we'll refund to your original payment method, usually within [X working days].

What we can't take back

• Anything opened, unsealed or part-eaten
• Anything past its best-before date on arrival back with us
• Anything that's been stored somewhere that clearly did it no favours

Your legal rights

If you're buying as a consumer in the EU you have a statutory 14-day right of withdrawal. Sealed goods that aren't suitable for return for health or hygiene reasons are excepted once unsealed — which is why opened sweets can't come back. Nothing on this page reduces your statutory rights.

Return address

[RETURN ADDRESS — confirm before launch]

Please email us before sending anything back, so we know to expect it.